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Frequently Asked Questions about the November 8, 2019 Transfer Agent Change

  • For all Shareholder Services needs, please use the following contact information:
    Before November 8, 2019
    Phone: 808-532-5841 or 866-672-5841
    7:30 am – 3:30 pm HST (M-F)
    Email: invest@hei.com
    Website: www.hei.com
    Beginning November 8, 2019
    Phone: 808-206-7529 or 866-672-5841
    M-F: 9 am-9:30 pm EST / 3 am – 3:30 pm HST
    Email: shareholder@broadridge.com
    Website: www.hei.com/shareholder
  • Our HEI Shareholder Services office in Honolulu will provide services through November 8, 2019. After that date, that office will close and will no longer provide in-person services.
  • Visit www.hei.com/shareholder
    • Click “Login” at the top right of the webpage
    • Click “Create Profile” under “First Time Users”
    • Choose your account type:
      • If you have a Social Security Number, click “Individuals and Joint Tenants”
      • If you do not have a Social Security Number, click “Trustee, Non-Us Citizen, etc.”
    • Based on your selection, follow the instructions on the right side of the screen to set up your profile.
  • Yes, your account number will remain the same. To find your account number, check your most recent statement from HEI.
  • You must cash any checks issued by Hawaiian Electric Industries, Inc. or Hawaiian Electric Co. that are still valid (check the void by date on the check) by December 27, 2019. After that date you must contact Broadridge for all replacement checks.
  • We recommend that you complete and turn in all transfer and lost certificate paperwork prior to November 8, 2019. After that date contact Broadridge for the updated paperwork.
  • Yes, you may continue to buy HEI common stock through the DRIP after November 8th. Checks should be made payable to Broadridge and mailed to Broadridge Shareholder Services, c/o Broadridge Corporate Issuer Solutions, P.O. Box 1342, Brentwood, NY 11717. You may also purchase shares by logging into your account following the instructions in Question 3.

Frequently Asked Questions (through November 7, 2019)

  • Mailing Address:

    HEI Shareholder Services
    P. O. Box 730
    Honolulu, HI 96808-0730

    Physical Address: (DO NOT send United States Post Office mail to this address)
    HEI Shareholder Services
    American Savings Bank Tower
    1001 Bishop Street, Suite 829
    Honolulu, HI 96813

    Telephone: (808) 532-5841 or toll free (866) 672-5841
    Fax: (808) 532-5868 & (808) 203-1989
    Email: invest@hei.com

    Hours of Operation: 7:30 a.m. to 3:30 p.m. HST (Monday - Friday)
  • Shares are purchased twice a month on the 15th and 30th. If the 15th or 30th falls on a weekend or holiday, the purchase date is the next business day. Money must be received in our office by the cash deadline dates. The deadlines are the 10th and 25th of each month. If the 10th or 25th falls on a weekend or holiday, the cash deadline date is the prior business day.
  • You may elect to reinvest all or some of your dividends or receive your dividends in cash. If you elect to receive your dividends in cash, we offer an electronic direct deposit service. To change your dividend payment option, complete the Dividend Reinvestment Authorization form.

    Direct Deposit Form (PDF)
    Dividend Reinvestment Authorization Form (PDF)
  • Tear off the bottom portion of your statement and complete the withdrawal form. All registered owners must sign the request. Your request will be processed within 10 business days of receipt. Mail the bottom portion of the statement to:

    HEI Shareholder Services
    P.O. Box 730
    Honolulu, HI 96808-0730

    or fax the form to us at (808) 532-5868. Include your telephone number on your request. There is a service fee of $20 for each certificate issued. Please include your check payable to Hawaiian Electric Industries, Inc. with your request for a stock certificate.
  • Yes, if you are a Dividend Reinvestment & Stock Purchase Plan (DRIP) participant you may deposit your common stock certificate in DRIP for safekeeping. Write 'Safekeeping DRIP' on the back of the stock certificate.

    If you do not participate in DRIP, you may deposit your common stock certificate for safekeeping to Direct Registration. Write 'Safekeeping DRS' on the back of the stock certificate.

    Mail the stock certificates to:

    HEI Shareholder Services
    P.O. Box 730
    Honolulu, HI 96808-0730
  • Duplicate statements may be obtained from Shareholder Services. There is a research fee of $25.00 per hour per account, with $25.00 payable in advance for this service. Send your request to:

    HEI Shareholder Services
    P.O. Box 730
    Honolulu, HI 96808-0730

    Include your account number, the years of the statements you need and a check for $25.00 made payable to HEI.

    HEI is pleased to provide the NetBasis system as a resource that will automatically calculate the cost basis for your Hawaiian Electric Industries, Inc. stock, by adjusting for any corporate actions or dividend reinvestments. All you need to use the NetBasis system are your purchase/acquisition dates, number of shares acquired and sold and your sale dates. The NetBasis system will do the rest.

    To get started with NetBasis, click on the hyperlink below. NetBasis will charge you a fee to use their service.



  • You must submit a signed written notification to us that your stock certificate is lost. Send your letter to us at:

    HEI Shareholder Services
    P. O. Box 730
    Honolulu, HI 96808-0730
    or Fax us at (808) 532-5868 & (808) 203-1989

    We will send you the replacement cost and form that are required to replace your stock certificate.
  • Shareholders may call, write or fax HEI Shareholder Services with their change of address request. A change of address form is located on the back of your account statement. If you are notifying us by letter, please include your account number, old address, new address, telephone number, email address and signature.
Yes, shares of HEI Common Stock may be purchased through our Dividend Reinvestment & Stock Purchase Plan (DRIP).

If you are a new investor or would like to open a new account for yourself or someone else with a minimum initial purchase of $250, complete the Non-Holder Application Form below. Please review the Plan Prospectus.

The Prospectus does not constitute an offer or solicitation by anyone in any jurisdiction in which such an offer or solicitation is not authorized, or in which the person making such an offer is not qualified to do so, or to any person to whom it is unlawful to make an offer of solicitation.

Prospectus – Revised 10-05-2017 (PDF)m
Non-Holder Application Form (PDF)

If you are a stockholder of record that owns Dividend Reinvestment Plan (DRIP) shares, complete the top stub of your Account Statement and submit with your check. The minimum investment is $25 for existing stockholders. Mail to the address printed on the back of the stub.

If you are a stockholder of record and do not have Dividend Reinvestment Plan (DRIP) shares, review the prospectus below and complete the Dividend Reinvestment Authorization form below. The minimum investment is $25.00 for existing stockholders. Mail with your check to:

HEI Shareholder Services
P O Box 730
Honolulu, HI 96808-0730

The Prospectus does not constitute an offer or solicitation by anyone in any jurisdiction in which such an offer or solicitation is not authorized, or in which the person making such an offer is not qualified to do so, or to any person to whom it is unlawful to make an offer of solicitation.

Prospectus – Revised 10-05-2017 (PDF)
Dividend Reinvestment Authorization Form (PDF)

As a stockholder of record, you may purchase shares through our monthly automatic cash investment program. Through this program, we will debit a fixed amount (minimum $25) from your bank account each month. Complete the Automatic Cash Investment Application below.

Automatic Cash Investment Application (PDF)